Do you know your receptionists/telephonists can make you more appointments and ultimately more money?
Now, I'm not talking about your reception/telephonists, making outbound phone calls/appointments/chasing up reminders/appointments missed or tracking down regardless of their normal working day consists of-I'm talking about something completely different ...
... something that not one thousand business and not an alternative health practice makes that I know ...
... and, in practice, that is guaranteed to make you more appointments, get more clients and create exponential growth!
In fact it's so simple, yet so effective, you'll wonder why you never thought of it before.
So without further ADO, here it is:
During lunch time when you do not answer the phone, and at the end of the day when nobody is around to answer the phone instead of answering phone or answering machine phone hours have how many of those calls as officer! The voice of real life and someone who knows about how you practice better than anything else (or any one!), you could use.
Before you implement this idea already a couple simple things you need to consider to get the most from this strategy and make it a business booster, that it really is. They are as follows:
1. you will need to have a print-out this week and next week and appointments diary for staff to use out-of-hours. Photocopy or get your practice management system to print out the schedule in advance. Thus, all appointments can be made on this copy schedule and handed over to the books of major assignments for the next shift.
2. you will need to spend what staff (and include myself in this) will be available to work when. You will also need to work late in the evening/night they will answer the phone and appointment-for example they will be answering calls to 9:0, 10:0 or midnight?
3. you will need to have a dedicated phone number for those of hour calls such as prepaid mobile phone that you can use. Thus, your personal phones won't be inundated with work related calls, and it's a lot easier to pass on the phone between all staff working in the system.
4. you will need to make sure that the emergency number are introduced to your patients. Either include this number in the literature or on your business cards.
5. as well as to pay employees their normal hourly wage for those extra hours, you might as well give them a bonus for each assignment that they do and more bonus for each new customer they make for an assignment.
This is one method is guaranteed to increase your Office visit for two fundamental reasons.
Firstly, as you know, not all leaves a message on your answer. Of course they can ring back later during the watch and make an appointment-or they can call in other countries in order to find someone who can help them. Having someone available "on call" will prevent those prospects looking elsewhere and this will allow you to make an appointment for your existing customers from time to time, which are suitable for them and you i.e. you can group all of your appointments in tightly confined areas.
Secondly, as I have referred to earlier, it is much better to have someone who knows how you practice and what you answer the phone. Thus, they can dispel any fears and answer any questions that potential customers may have when calling your clinic, and they are also available to all existing customers have any questions. Nothing is more important than the potential customer to hear real and knowledgeable voice at the end of the phone when they call--and if one is available, they are much more likely to schedule appointments.
There are some costs in this system, but it is balanced by the rise in the number of customers and the business that he brings in he is also one of the methods easier, you can trigger the growth of without you having to investigate other methods of marketing. Give it a try for six months, and I think you will be pleasantly surprised and if you don't you can always revert to the old system.
W. j. Simmons participates in additional health for more than 25 years as a practitioner and teacher. During this time, he noticed a wide divergence between how successful individual clinics have been one that had little to do with the skill of the doctor.
Successful clinics were all procedures, allowing them to maximize the number of patients whom they are attracted to existing patients and create links to will.
Learning from these doctors allow him semi-retire in his mid-40 's and help others grow their own clinics, using easy to implement ethical ideas. This know-how is available as the exponential growth of the practice. Receive a free copy of "how to generate high-quality leads and appointments" containing sixteen strategies to increase your patient numbers from http://www.exponentialpracticegrowth.com/newsletter.html. and start growing your practice now.
